Magellan Health


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Contacting Magellan After November 30, 2015

Even though Magellan is no longer the SMO of the LBHP after November 30, 2015, we will continue to be available to assist members and providers regarding those services provided through November 30, 2015.

  • Our main toll free number (800.424.4399) remained active through December 31, 2015, but is no longer available.
  • If you have a question regarding services provided through November 30, 2015, please email us at In order for us to respond to questions submitted, please include three identifying pieces of information for members.  Examples of identifying information inlcude Name, Date of Birth, Date of Service, Medicaid ID, SLA #, etc.
  • Magellan’s team of Provider Relations Liaisons (PRLs) is available to assist you and answer any questions that you might have.  Below is our PRL Directory. 

Directory by PRL

(Updated 1/11/2016)


Patricia Burns, PRL

  • Hospitals (including Free-Standing Psychiatric) and Group Practices
  • Federally Qualified Health Clinics (FQHCs)
  • Rural Health Clinics (RHCs)
  • School-Based Health Clinics


Jay Ganesan, PRL

  • Coordinated System of Care (CSoC) Supports and Services
  • Behavioral Health Clinics (Including legacy MHRs)
  • DHH Local Governing Entity (LGE) Clinics


Jeanne Lehmann    

  • Youth Residential Services
    • Psychiatric Residential Treatment Facilities
    • Therapeutic Group Homes
    • Therapeutic Foster Care
    • Non-Medical Group Homes
    • Halfway Houses
  • ACT and Evidence-Based Services (MST, FFT, & Homebuilders)   


Linda Reddix, PRL  


  • Hospitals (including Free-Standing Psychiatric) and Group Practices
  • Independent Practitiioners (including MDs, PhDs and other licensed practitioners)


If you are unable to reach your assigned PRL, please call -

  • Member Services-

And ask to speak to a PRL.  We have our PRL Team available daily to answer questions


PRL Supervision

Gail Fowler
Network Development Administrator

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Recovery & Resiliency


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