What if you speak a different language?
If you speak a language other than English, Magellan has staff and providers who can help you. The Member Services Representative will conference in a translator while remaining on the line at no cost to you.
Written information is available in many formats. These may include: Large print, audio, accessible electronic formats and other formats. Interpreter services are available in any language. This service can also be used when you are at your doctor or counselor for an appointment. It is your right to receive care in a language you understand. You should not be asked to provide your own interpreter.
We can also provide member materials upon your request and help you switch to a provider that speaks a language other than English at no cost. Call Member Services if you need help with any language services or materials at 1-800-424-4489.
What if you are deaf or hard of hearing?
If you are deaf or hard of hearing, you can call 711 to use Louisiana Relay Service.
Your provider can arrange for a sign language interpreter to come to your scheduled visit at no cost to you. They may also be able to share special aids that can help you. These special aids include Computer-Aided Text, Written Materials, and Listening Devices. Please contact us at 1-800-424-4489.
What if you have trouble with your vision?
If you or a family member has problems seeing, ask Magellan to give you this handbook and other materials in large print. This is available at no cost to you. Once you request it, please know that we’ll need a little time to get the materials ready. Please call us at 1-800-424-4489.