Nondiscrimination and Other Languages

Nondiscrimination and Other Languages

Discrimination is against the law

Magellan* follows the law. We treat all people equally. We do not discriminate against anyone based on:

  • Race.
  • Color.
  • National origin.
  • Age.
  • Disability.
  • Sex.

We provide free help and services to people with disabilities. We want you to be able to communicate with us easily. We offer:

  • Qualified sign language interpreters.
  • Written information in many formats. These may include:
    • Large print.
    • Audio.
    • Accessible electronic formats.
    • Other formats.

We also provide free language services to people whose first language is not English. We offer:

    • Qualified interpreters.
    • Information that is written in other languages.

Contact us at 1-800-424-4489, TDD: 1-800-846-5277; TTY: 711 if you need any of these services.

If you believe we have not provided these services or discriminated in another way, you can file a grievance with:

 

Civil Rights Coordinator, Corporate Compliance Department

8621 Robert Fulton Drive

Columbia MD 21046

Phone: 410-953-4715

compliance@magellanhealth.com

 

You can file a grievance in one of two ways.

  • By mail.
  • By email.

The civil rights coordinator is available if you need help with any of this.

You can also file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights. You may do this online at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf. Or you may do this by mail or phone.

 

U.S. Department of Health and Human Services

200 Independence Avenue, SW

Room 509F, HHH Building

Washington, D.C. 20201

1-800-368-1019

TDD: 800-537-7697

 

Complaint forms are available online. You may find them at http://www.hhs.gov/ocr/office/file/index.html.

Getting Help in a Language Other than English

Spanish

ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 1-800-424-4489 (TTY: 1-800-846-5277).

French

 ATTENTION: Si vous parlez français, des services d'aide linguistique vous sont proposés gratuitement. Appelez le 1-800-424-4489(TTY: 1-800-846-5277)

Vietnamese

CHÚ Ý: Nếu bạn nói Tiếng Việt, có các dịch vụ hỗ trợ ngôn ngữ miễn phí dành cho bạn. Gọi số 1-800-424-4489 (TTY: 1-800-846-5277).

Chinese

注意:如果您使用繁體中文,您可以免費獲得語言援助服務。請致電1-800-424-4489 (TTY: 1-800-846-5277) 。

Arabic

ملحوظة:  إذا كنت تتحدث اذكر اللغة، فإن خدمات المساعدة اللغوية تتوافر لك بالمجان.  اتصل برقم 1-800-424-4489رقم هاتف الصم والبكم: 1-800-424-4489-).

Tagalog

 PAUNAWA: Kung nagsasalita ka ng Tagalog, maaari kang gumamit ng mga serbisyo ng tulong sa wika nang walang bayad. Tumawag sa 1-800-424-4489 (TTY: 1-800-846-5277).

Korean

주의: 한국어를 사용하시는 경우, 언어 지원 서비스를 무료로 이용하실 수 있습니다. 1-800-424-4489 (TTY: 1-800-846-5277) 번으로 전화해 주십시오.

Portuguese

 ATENÇÃO: Se fala português, encontram-se disponíveis serviços linguísticos, grátis. Ligue para 1-800-424-4489(TTY: 1-800-846-5277).

Laotian

 

ໂປດຊາບ: ຖ້າວ່າ ທ່ານເວົ້າພາສາ ລາວ, ການບໍລິການຊ່ວຍເຫຼືອດ້ານພາສາ, ໂດຍບໍ່ເສັຽຄ່າ, ແມ່ນມີພ້ອມໃຫ້ທ່ານ. ໂທຣ 1-800-424-4489 (TTY: 1-800-846-5277).

 

Japanese

注意事項:日本語を話される場合、無料の言語支援をご利用いただけます。1-800-424-4489 (TTY: 1-800-846-5277) まで、お電話にてご連絡ください。

Urdu

خبردار: اگر آپ اردو بولتے ہیں، تو آپ کو زبان کی مدد کی خدمات مفت میں دستیاب ہیں ۔ کال 1-800-424-4489 (TTY: 1-800-846-5277). کری

German

 ACHTUNG: Wenn Sie Deutsch sprechen, stehen Ihnen kostenlos sprachliche Hilfsdienstleistungen zur Verfügung. Rufnummer: 1-800-424-4489 (TTY: 1-800-846-5277).

Persian

کمک ەک ديراد ار نيا قح ديشاب ەتشاد ، دروم رد لاوس ، دينکيم کمک وا ەب امش ەک یسک اي ،امش رگا

.دييامن لصاح سامت 1-800-424-4489 (TTY: 1-800-846-5277) دييامن تفايرد ناگيار روط ەب ار دوخ نابز ەب تاعلاطا و

Russian

ВНИМАНИЕ: Если вы говорите на русском языке, то вам доступны бесплатные услуги перевода. Звоните 1-800-424-4489 (телетайп: 1-800-846-5277).

Thai

เรียน:  ถ้าคุณพูดภาษาไทยคุณสามารถใช้บริการช่วยเหลือทางภาษาได้ฟรี โทร 1-800-424-4489 (TTY: 1-800-846-5277)

 


* Magellan refers to all applicable subsidiaries and affiliates of Magellan Health, Inc. including but not limited to Magellan Healthcare, Inc., National Imaging Associates, Inc., Magellan Rx Management, LLC and Magellan Complete Care.