Member Materials

Accessing Services

You can access behavioral health services by calling Magellan Member Services at any time at our toll free number, 1-800-424-4489. If you are deaf or hard-of-hearing, call 7-1-1 to use the Louisiana Relay Service, or call TTY number at 1-800-846-5277 and our Member Services staff will help you. 

CSoC Specialized Services

Or you may go directly to a provider. A recipient may contact any provider in Magellan's network to seek services. The provider will talk to Magellan to coordinate your care and services.  Magellan has a Provider Search tool on our website to make it easier to find a provider.  

For Primary Health Concerns, Contact Your Healthy Louisiana Plan:

Customer Service Contact Information

Aetna Better Health........................ 1-855-242-0802 

Website: https://www.aetnabetterhealth.com/louisiana

AmeriHealth Caritas........................ 1-888-756-0004

Website: https://www.amerihealthcaritasla.com

Healthy Blue.................................. 1-844-521-6941

Website: https://www.myhealthybluela.com/la 

Louisiana Health Care Connections.......1-866-595-8133

Website: https://www.louisianahealthconnect.com/

United Health Care.......................... 1-866-675-1607

Website: https://www.uhccommunityplan.com/la.html

If you are not sure to which plan you belong, call 1-855-BAYOU4U (1-855-229-6848) for assistance.

If you need to schedule non-emergency transportation for your appointment, please call your Healthy Louisiana Plan as follows:

Aetna Better Health........................ 1-877-917-4150

AmeriHealth Caritas........................ 1-888-913-0364

Healthy Blue.................................. 1-866-430-1101

Louisiana Health Care Connections......1-855-369-3723

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