Accessing Services


You can access behavioral health services by calling Magellan Member Services at any time at our toll free number, 1-800-424-4489. If you are deaf or hard-of-hearing or call 7-1-1 to use the Louisiana Relay Service.

CSoC Specialized Services

Or you may go directly to a provider. A recipient may contact any provider in Magellan’s network to seek services. The provider will talk to Magellan to coordinate your care and services.  Magellan has a  Provider Search tool on our website to make it easier to find a provider.  

For Primary Health Concerns, Contact Your Healthy Louisiana Plan:

Customer Service Contact Information

Aetna Better Health


AmeriHealth Caritas


Healthy Blue


Louisiana Healthcare Connections


United Healthcare


Humana Healthy Horizons in Louisiana


If you are not sure to which plan you belong, call 1-855-BAYOU4U (1-855-229-6848) for assistance.

If you need to schedule non-emergency transportation for your behavioral health or medical services appointment, please call your Healthy Louisiana Plan as follows:

Aetna Better Health: 1-877-917-4150

AmeriHealth Caritas: 1-888-913-0364

Healthy Blue: 1-866-430-1101

Louisiana Healthcare Connections: 1-855-369-3723

United Healthcare: 1-866-726-1472

Humana Healthy Horizons in Louisiana:  1-844-613-1638