Accessing Services

Welcome

You can access behavioral health services by calling Magellan Member Services at any time at our toll free number, 1-800-424-4489. If you are deaf or hard-of-hearing or call 7-1-1 to use the Louisiana Relay Service.

CSoC Specialized Services

Or you may go directly to a provider. A recipient may contact any provider in Magellan’s network to seek services. The provider will talk to Magellan to coordinate your care and services.  Magellan has a  Provider Search tool on our website to make it easier to find a provider.  

For Primary Health Concerns, Contact Your Healthy Louisiana Plan:

Customer Service Contact Information

Aetna Better Health

1-855-242-0802

AmeriHealth Caritas

1-888-756-0004

Healthy Blue

1-844-521-6941

Louisiana Healthcare Connections

1-866-595-8133

United Healthcare

1-866-675-1607

If you are not sure to which plan you belong, call 1-855-BAYOU4U (1-855-229-6848) for assistance.

If you need to schedule non-emergency transportation for your behavioral health or medical services appointment, please call your Healthy Louisiana Plan as follows:

Aetna Better Health: 1-877-917-4150

AmeriHealth Caritas: 1-888-913-0364

Healthy Blue: 1-866-430-1101

Louisiana Healthcare Connections: 1-855-369-3723

United Healthcare: 1-866-726-1472