Site Maintenance

Site maintenance scheduled Sunday, April 21, 2019, 6 a.m.-12 noon (Central): During this time, Provider Search may be unavailable. We apologize for any inconvenience.

Member Materials

Accessing Services

You can access behavioral health services by calling Magellan Member Services at any time at our toll free number, 1-800-424-4489. If you are deaf or hard-of-hearing, call 7-1-1 to use the Louisiana Relay Service, or call TTY number at 1-800-846-5277 and our Member Services staff will help you. 

CSoC Specialized Services

Or you may go directly to a provider. A recipient may contact any provider in Magellan's network to seek services. The provider will talk to Magellan to coordinate your care and services.  Magellan has a Provider Search tool on our website to make it easier to find a provider.  

For Primary Health Concerns, Contact Your Healthy Louisiana Plan:

Customer Service Contact Information

Aetna Better Health........................ 1-855-242-0802 

Website: https://www.aetnabetterhealth.com/louisiana

AmeriHealth Caritas........................ 1-888-756-0004

Website: https://www.amerihealthcaritasla.com

Healthy Blue.................................. 1-844-521-6941

Website: https://www.myhealthybluela.com/la 

Louisiana Health Care Connections.......1-866-595-8133

Website: https://www.louisianahealthconnect.com/

United Health Care.......................... 1-866-675-1607

Website: https://www.uhccommunityplan.com/la.html

If you are not sure to which plan you belong, call 1-855-BAYOU4U (1-855-229-6848) for assistance.

If you need to schedule non-emergency transportation for your appointment, please call your Healthy Louisiana Plan as follows:

Aetna Better Health........................ 1-877-917-4150

AmeriHealth Caritas........................ 1-888-913-0364

Healthy Blue.................................. 1-866-430-1101

Louisiana Health Care Connections......1-855-369-3723