Member Materials

Grievances & Appeals

What is a grievance?

This is when you tell us that you are not happy with the services you received.

What is an appeal?

An appeal is a formal request to Magellan.  It asks for a review of a decision about your behavioral health services.


Let us know:

  • When you are having trouble getting the services you need
  • When you are having trouble getting an appointment
  • When you are not happy with the quality of care or service
  • When you believe a provider did not respect your rights
  • When you have been abused or mistreated by staff of a provider
  • When you believe Magellan did not handle a concern right

You can tell us by phone, online, or in writing

To tell us by phone, please call:

Magellan at 1-800-424-4489 or 
If you are deaf or hard of hearing, call 7-1-1 to use the Louisiana Relay Service or call TTY number at 1-800-846-5277 and our Member Services staff will help you. 

You can mail your grievance

Send your grievance to Magellan at:

Magellan Health Services
Attn:  Grievance
P.O. Box 83680
Baton Rouge, LA 70884-3680

Magellan offers members the opportunity to file a complaint online. You can type and submit your message to us. We will contact you within 3 business days about your complaint. We are open Monday through Friday. 

You can file your grievance online:

Please fill out the following form.
Please include the member's full name
Please include the member's date of birth
If you are submitting on behalf of a member, please include your complete name
Please include a phone number where we can reach you
Please provide a brief description of the grievance/complaint

See your Magellan member handbook for more information on Magellan's grievance procedure.  


You have the right to ask for a review of the following:

  • Denial of a service you or your provider asked for
  • Decrease in a service
  • End or suspension of a service
  • Denial of payment for a service
  • Failure to provide services fast enough
  • Failure of Magellan to act within time limits to solve an appeal or grievance
  • Denial of a request for services outside of the provider network. This applies when you cannot get needed services within the network.

How do I file an appeal?

If you need help sending an appeal, call Magellan at 1-800-424-4489 or if you are deaf or hard-of-hearing, call 7-1-1 to use the Louisiana Relay Service, or call TTY number at 1-800-846-5277 and tell the person who answers the phone that you want to file an appeal.

Can I file a written appeal?

You can also file a written appeal using our Member Appeal Form.

Mail, email, or fax your request and any supporting papers to:

Magellan Health Services
Attn: Appeals & Grievances
P. O. Box 83680
Baton Rouge, LA 70884-3680


Fax:   Toll-free 1-888-656-4102

Within 3 days of your request, Magellan will let you know in writing that we got your appeal.

Where can I find more about appeals?

Your Coordinated System of Care (CSoC) Member Handbook (pages 18-21) can answer more questions about appeals like:

  • What is an expedited appeal?
  • What happens after I file an appeal?
  • How is my appeal resolved?
  • What if I am not happy with my appeal results?
  • How do I ask for a State Fair Hearing?
  • What is the process for my State Fair Hearing?
  • How is my State Fair Hearing resolved?
  • Will my services continue during the Appeal or State Fair Hearing?

* If you’re helping someone who does not speak English, call the number above.  We will make sure they get help in their own language for free.

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